Exchange/Return Policy

Exchange/Return Policy

Exchange/Return Policy

Your 100% satisfaction is what motivates us to be perfect for you!

Cancel Order

Our priority is getting items delivered to our customers as quickly as possible.

1. You can cancel your order before your items delivery. And we will refund full of you money.

2. Once your order has been shipped, please contact our customer service at first time, our customer servide will help you to solve the problem.

Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us email to service@vgirlhair.com , whatsapp/imessage:+8617090324132 

Return Policy

Instruction for Return:

1) All orders must be returned within 15 days of the purchase date. We provide full refund if we detect manufacturer defect. Please contact our customer service department within 7 days of the purchase date.

2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

3) For any returns, you must contact customer service department to obtain RMA# / Confirmation#. All returns must include the RMA# / Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.

4) Damaged items are ineligible for return.

5) If you’re located within the United States, we offer local returns & exchange by emailing us at service@vgirlhair.com / Leave Your Comments

Once the return has been authorized with given Confirmation#. Assigned returned item(s) will be allowed to be returned for refund. Please include your email address, order#

Here Are Some FAQ In Regards To Our Return Policy:

  • CAN I EXCHANGE MY ORDER?
    Yes. We are happy to accept your set back for an exchange within 15 days, as long as it has not been opened, worn, or tampered with. You may check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable.
  • WHAT IS THE EXCHANGE PERIOD?
    We will provide an exchange on unopened hair extensions within industry leading thirty (15) days of the date that you receive your hair extensions.
  •  DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
    Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Vgirl Hair will not be responsible for lost packages. Note: description of goods: WIG SAMPLE,VALUE OF THE GOODS:$5 FOR THE PACKAGE, otherwise the package may be returned to you.
  • HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT TEXTURE?
    Easy: e-mail us at vgirlhair.com and let us know your order number, as well as which shade you’d like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
  • MAY I RETURN MY VGIRL HAIR WITHOUT CONTACTING YOU OR GETTING AN RMA?
    No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
  • WHEN WILL I RECEIVE MY REFUND?
    A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us
  • HOW MAY I CONTACT YOU?
    You may contact us by e-mail at service@vgirlhair.com The Vgirl Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!