Yes, it is SAFE.
We know security and privacy are extremely important.We use the latest 256-bit secure ordering and processing so your information is always encrypted. These are the same systems in use by sites like Amazon.com, Aliexpress.com,Paypal.com, and other trusted web sites.
We also go a step further by guaranteeing your information is safe by providing you with PAYPAL payment on every order.
We pay for this service out of our pockets that guarantees if anything ever happens to your information from our website, you are protected
We accept the following payment methods:
Paypal ,Credit cards: VISA, MasterCard,and American Express.
the World’s Most Popular and Secure Payment Methods. It is safer and easier to use.
Interac: You can pay for your order online.please note that the card holder must have access to online banking.
Usually we will send out the hair within 24 hours.
For items not in stock, we will contact you and let you know.
Shipment is proceeded by DHL/FedEx.Usually it takes 3-5 workingdays to get there.
Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
To pay for your order on Vgirl Hair Website , follow the steps below:
1) Select the order and click the “Add To Cart” button icon
2）Choose Paypal payment method on the checkout page
If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment because at present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Here is how you track your order:
Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.We will try out best to help you.
If you can’t track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.
Once your order has shipped, you will receive a tracking number by email, enabling you to track your order
If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us. Email: [email protected] ; whatsapp/imessage: +8617090324132
Click the log-in page and then click “Reset Password”,then you will receive an email to reset your password.
Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
The refund caused by order cancellation, refund agreement or Mediation will be process instantly from VGIRLHAIR account. However, it may take 1-5 business days for it to display on your credit card statement.
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.